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Welcome to
Beech Tree Medical Practice
Dr. J.S. Ahluwalia, Dr. Meena D’Mello & Dr Iffat Imtiaz


About Us

 

Practice Charter


Our approach to your healthcare


Our aim is to provide a friendly, yet effective, family GP service and promote a healthy lifestyle to all our patients.


Patient's rights and responsibilities


As a patient you have the right to a) be registered with a named doctor b) change doctor if desired [but please remember that you may have to see any of the doctors if your need is urgent] c) receive emergency care d) receive appropriate drugs and medicines e) be referred for specialist or second opinion if they and the GP agrees f) see your medical records or a copy, subject to certain laws g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this right comes responsibilities for the public. That means being a) courteous to staff at all times b) be prompt for all appointments c) be responsible for cancelling appointments in adequate time.


Who has access to patient information


We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. 


Policy on violent and abusive patients


We aim to treat our patients courteously at all times and expect our patients to treat staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.


Change of patient's personal details


If you change your name, address or contact details (such as your home telephone number, MOBILE telephone number or email address) please let us know as soon as possible so that we can update our records.  If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.  We do not routinely let the hospitals know when you tell us your changes, that is for you to do.


When should I see a nurse?


Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, immunisations and so on). You can expect to see a nurse within two working days. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as Diabetes and Asthma. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate nurse). Our helpful reception staff will be able to advise whether a nurse appointment is suitable. 


Nursing care at home


We work closely with other healthcare professionals who are part of the Primary Health Care Team working in the community, such as the District Nursing Service, midwives and Health Visitors. These services are provided by the Local Primary Care Trust and are based at the Orchard Centre.

 

If you have an illness or incapacity that means that you need nursing care in your own home, the district nurses will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have been recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice and advice on co-ordination care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care.


How can patients have their say


We welcome any suggestions you have for our improving service. These can either be made to the Practice Manager, the Doctors or the Reception staff or via this website.


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